Cancellation Policy

Cancellation & Refund Policy

We understand that travel plans can change. This Cancellation Policy explains how cancellations, refunds and date changes are handled for tours, desert activities and day trips booked with Morocco Explore Trips. It forms part of our Terms & Conditions.

1. How to Cancel

To cancel or change a booking, please contact us in writing by email or WhatsApp as early as possible. The cancellation takes effect on the date we receive your written request.

2. Cancellation by the Traveller

Refunds for cancellations made by the traveller are calculated based on how many days before the tour start date we receive your request:

• 30 days or more before departure: full refund, less the non-refundable deposit and any bank or card transaction fees.
• 15 to 29 days before departure: the deposit (around 20–30% of the tour price) is retained; any additional amount already paid is refunded.
• 7 to 14 days before departure: 50% of the total tour price is charged; the remaining balance is refunded.
• Less than 7 days before departure: no refund, as arrangements with hotels, camps, guides and drivers have already been secured.

The deposit paid to confirm a booking is non-refundable, as it covers reservations made on your behalf.

3. No-Show

If a traveller fails to arrive at the agreed pick-up point at the start of the tour without prior notice, the booking is treated as a no-show and no refund is due.

4. Date Changes & Modifications

Where possible, we are happy to move your booking to new dates instead of cancelling. Date changes requested at least 15 days before departure are usually made free of charge, subject to availability. Changes requested closer to departure may incur additional costs from our suppliers.

5. Cancellation by Morocco Explore Trips

In the rare event that we must cancel a tour due to circumstances beyond our control (force majeure, safety concerns, extreme weather or supplier failure), we will offer you the choice of:

• an alternative date or a comparable tour of equal value, or
• a full refund of the amounts paid to us for the cancelled services.

We are not responsible for any additional costs you may incur, such as flights or personal expenses, and we strongly recommend travel insurance to cover such situations.

6. Refund Processing

Approved refunds are processed using the original payment method within approximately 7 to 14 business days of confirmation. Any bank, card or transfer fees are deducted from the refunded amount.

7. Contact Us

To cancel, change a date, or ask about a refund, please contact us:

• Phone / WhatsApp: +212 716-553938
• Email: moroccoexploretrips@gmail.com